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GENERAL TERMS AND CONDITIONS FOR ONLINE RESERVATIONS

of Samokov – Borovets AD (Hotel Samokov, Borovets)

These General Terms and Conditions govern the use of the online reservation service provided by Samokov – Borovets AD (Hotel Samokov, Borovets) through the website www.samokov.com. By accessing and using the online reservation system, you confirm that you are familiar with and agree to these Terms and Conditions.

1. RESERVATIONS

1.1. Reservation Procedure

Reservations through the online platform are made as follows:
The Client selects the desired period, indicates the number of guests (adults/children), and clicks the “Find Room” button. The system displays the available options – room type, board basis, and the respective prices.

To ensure correct price calculation when children are included in the reservation, the children’s age at the date of arrival must be specified. Children are considered persons under 12 years of age. Guests aged 12 or over are charged as adults.

After selecting a room by clicking “Select,” the Client proceeds by clicking “Continue,” fills in personal details (first name, last name, email, contact phone number), may add a comment to the reservation, chooses a payment method, confirms agreement with the General Terms and Conditions, and clicks the “Book” button.

1.2. Confirmation

Upon successful completion of the reservation, the Client will receive a confirmation at the email address provided.

1.3. Validity

A reservation is considered valid only after a confirmation has been received.

2. PRICES AND PAYMENT METHODS

Prices in the online system are displayed in the currency selected by the Client and include 9% VAT, tourist tax, and hotel insurance.

Confirmed and paid reservations are not subject to change in the event of subsequent promotional offers.

2.1. Payment by Credit/Debit Card

Payments are processed via a virtual POS terminal of DSK Bank. Accepted cards include VISA and MasterCard debit, credit, and business cards.

Transactions are secured through MasterCard Identity Check and VISA Secure programs.

For security reasons, the maximum amount for card payments is BGN 8,000 / EUR 4,090.34.

The Hotel does not store any bank card details used for payments through the website.

The reservation amount is automatically charged at the time of booking.

2.2. Bank Transfer

When paying by bank transfer, the required amount must be transferred to the following bank account (in BGN):

IBAN: BG82 STSA 9300 0002 1483 28
BENEFICIARY: Samokov – Borovets AD
REFERENCE: Reservation No. ……………

Payment must be completed within the deadline specified in the reservation. Failure to make payment within the stated period will result in automatic cancellation.

2.3. Payment on Site

Payment on site (in cash or by credit/debit card) is available during the period 20 March – 30 November.

3. CANCELLATIONS AND CHANGES

In case of cancellation, modification, no-show, or shortening of the stay for an already paid reservation, a penalty will be charged according to the conditions of the selected rate plan.

In the event of cancellation, refunds will be made to the same card used for the payment.

All bank charges related to refunds are at the Client’s expense.

Refunds are processed within up to 20 days from the date of cancellation.

4. PERSONAL DATA

Hotel Samokov acts as a personal data controller under the applicable legislation and processes the Client’s personal data for the purpose of fulfilling obligations related to the reservation.

Personal data is processed in accordance with the Hotel’s Privacy Policy.

5. PETS

Pets are not allowed on the premises of the Hotel.

6. CHECK-IN AND CHECK-OUT

Check-in time: after 3:00 PM.
Check-out time: until 12:00 PM (noon).

Early check-in and late check-out are subject to availability and confirmation by the reception desk. An additional fee may apply.

7. PARKING

Use of the indoor garage is available at an additional charge payable at reception.

The outdoor unattended parking area has limited spaces and is subject to availability upon arrival.

In case no parking spaces are available, guests will be directed to the nearest public parking area.

8. LIABILITY

8.1. The Hotel shall not be liable in cases of force majeure, including but not limited to natural disasters, epidemics, strikes, war, government restrictions, interruption of electricity, water supply, or other services beyond the Hotel’s control.

8.2. The Hotel is not responsible for food and beverages consumed outside its premises.

8.3. The Hotel reserves the right to seek liability from a Client in case of damage to property, harm to the dignity of staff, or damage to the Hotel’s reputation.

8.4. In case of violation of internal rules or disorderly conduct, the Hotel reserves the right to refuse services or terminate the stay without obligation to provide compensation.

8.5. The Hotel is not responsible for services independently organized and paid for by the Client outside the Hotel.

8.6. The Hotel is not responsible for damages resulting from criminal acts committed by third parties.

8.7. The Hotel shall not be liable for delays or failure to provide services due to force majeure or inaccurate information provided by the Client.

9. FINAL PROVISIONS

9.1. These Terms and Conditions may be updated at any time. Amendments enter into force from the date of their publication on the website.

9.2. Any matters not regulated herein shall be governed by the applicable legislation of the Republic of Bulgaria.

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